Refund Policy

Last Updated: 01-Jan-2025

IOTS Publishers strives to provide the highest level of service to IOTS participants, contributors, and stakeholders. This Refund and Cancellation Policy outlines the terms and conditions regarding payments made for journal publications, conference registrations, and other related services.  

1. General Policy
All refund and cancellation requests must be submitted in writing to IOTS via the official contact email. Requests will be reviewed on a case-by-case basis and processed in accordance with the terms outlined below.

2. Refund Policy 

  • Journal APC Non-Refundable Fees:  
    Once a manuscript is accepted for publication and payment is made, the fees are non-refundable. This policy is in place due to the editorial and administrative efforts involved in the review and publication process.
    • Exceptions:  Refunds may be considered in exceptional circumstances, such as:
      • Duplicate payment.  
      • Withdrawal of a manuscript before the review process begins.
    • Processing Time: Approved refunds will be processed within 15–30 business days after the request is approved.  
  • Conference Registration Fees
    • Cancellation Requests: Once the paper is registered, withdrawal is not allowed under any circumstances and registration fees will not be refunded. 
    • Exceptions:  Refunds may be considered in exceptional circumstances, such as: Duplicate payment. 
    • Non-Transferable Fees: Registration fees are non-transferable to other paper IDS or conferences or events.
    • Force Majeure: In the event of conference cancellation or rescheduling due to unforeseen circumstances (e.g., natural disasters, pandemics, government restrictions), refunds or rescheduling options will be provided at IOTS’s discretion.  
  • Other Services  
    Refunds for other services, such as workshops or special sessions, will be determined based on the specific terms provided at the time of purchase.  

3. Cancellation Policy  

  • Manuscript Submissions  
    Authors may withdraw their manuscript before review process begin. However, if the review process has begun, the author need to pay 25% of the APC of that journal.
  • Conference Registrations
    • Once the paper is registered, withdrawal is not allowed under any circumstances and registration fees will not be refunded and the ex
    • Once the paper is registered, withdrawal is not allowed under any circumstances and registration fees will not be refunded, however the request may be considered under exception as outlined above.  

4. How to Request Refunds or Cancellations 

  • To request a refund or cancellation, please provide the following details:  
    – Full Name  
    – Email Address  
    – Payment Receipt or Transaction ID  
    – Reason for Refund or Cancellation
  • Send your request to:
    • Email: contact@iotspublishers.com  

5. Additional Terms

  • All refund amounts are subject to applicable transaction fees and administrative charges.
  • IOTS reserves the right to deny any refund or cancellation request that does not comply with this policy.
  • Refunds will be processed using the same method of payment used during the original transaction.  

Contact Us  
For any questions or concerns regarding our Refund and Cancellation Policy, please contact:  
IOTS Publishers 
Email: contact@iotspublishers.com
Website: https://www.iotspublishers.com  
By making a payment for any of our services, you acknowledge that you have read and agree to the terms of this Refund and Cancellation Policy.